Southwest Airlines New Policy Plus-Size Passengers To Pay Extra

Southwest Airlines implemented a new policy requiring plus-size passengers who cannot fit between armrests to pre-purchase an extra seat. While previously refundable, these extra seats are now only refunded if the flight is not full. The rule aims to manage seating space, requiring passengers who "encroach" on neighboring seats to pay more.

A passenger of size is defined as someone who cannot fit within the seat's 17-inch width (armrest-to-armrest). Passengers are urged to purchase the additional seat at the time of booking to ensure space. Previously, customers could receive a guaranteed refund for an extra seat, even if the flight was full. Under the new policy, refunds are only provided if the flight does not depart full (i.e., at least one empty seat remains).

Gate agents have been given more authority to identify passengers who may need an extra seat, potentially leading to additional charges at the airport, which can be expensive (e.g., $400+ or more depending on the fare).

The airline cites "safety purposes" and ensuring space for all passengers, amid a broader company shift to assigned seating and premium, rather than open, seating options.

The policy has sparked significant controversy, with travelers and advocacy groups reporting increased anxiety and feeling "fat shamed" due to the stricter, often in-person, identification process. Passengers who buy their extra seat ahead of time and have to use it will be refunded, but only if the flight is not full.

The policy applies even if the aircraft is not full, meaning some travelers might be forced to buy a second seat, and then potentially not receive a refund, even if there was empty space available.